Refund policy

 

Return & Refund Policy

Effective Date: 15 January 2025

Thank you for purchasing digital products through joinanda.com (the "Website") and the ANDA mobile app (the "App"), collectively referred to as the "Services." At TN TEAM Inc. ("we," "our," or "us"), operating as Anda ("ANDA"), we strive to deliver exceptional quality and user satisfaction. However, due to the nature of digital products, we maintain a no-refund policy as outlined below.

 

 

1. No Refund Policy for Digital Products

All sales of digital products are final. Once access to the digital product is granted, we cannot offer refunds, exchanges, or cancellations. This policy is in place because:

  • Digital products are instantly accessible upon purchase.

  • Once delivered, they cannot be returned or revoked.

By completing a purchase, you acknowledge and agree to this no-refund policy.

 

 

2. Exceptions to the No Refund Policy

Refunds may be considered only in the following exceptional circumstances:

  • Duplicate Charges: If you were charged more than once for the same purchase.

  • Access Issues: If technical issues prevent you from accessing the purchased digital product, and we are unable to resolve the problem.

  • Consumer Protection Laws: If a refund is required under applicable consumer protection laws.

To request a refund under these exceptions, please contact us at help@joinanda.com within 14 days of your purchase, providing proof of purchase and a description of the issue.

 

 

3. Resolving Access Issues

If you experience technical difficulties accessing your digital product, please contact our support team at help@joinanda.com. We will work with you to resolve the issue promptly.

3.1 Purchases via Shopify Store

This policy covers purchases made exclusively through our Shopify store on joinanda.com. For purchases made via third-party platforms, such as the Apple App Store or Google Play Store, please refer to their respective customer service portals for assistance with refunds or issues.

 

 

4. Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us:

TN TEAM Inc.
 60 Atlantic Avenue, Suite 200
 Toronto, Ontario
 Canada
 Email: help@joinanda.com

 

 

By purchasing through our Services, you agree to this Return & Refund Policy. We appreciate your understanding and thank you for being part of the ANDA community.